Where a part cannot be repaired, a replacement item will be sent back to you at our cost. Please open and check your package before signing.If the package is damaged, please. BTW, all items and parts of the product must be checked for any damage prior to assembly. When was the item send & when can I expect my order to arrive? If this is the case, please contact our customer service before purchasing to see if it is possible. Can I collect the item by myself? Please contact our customer if you are interested in our products for a big deal. We believe we can make you satisfied. The item "2/4/6Pcs Dining Chairs Armchair High Back Upholstered Fabric Wood Leg Grey/Beige" is in sale since Thursday, May 30, 2019. This item is in the category "Home & Garden\Furniture\Chairs". The seller is "ansleyhosho-us" and is located in CA/NJ. This item can be shipped to United States.